Kia Franklin
E-nough is enough: Tech Consumers Fight Back
Check out this great article by Nate Anderson of Ars Technica, on consumers who fought against being ripped-off by tech companies via clickwrap agreements and defective or lost products. He writes:
Power to the people! Creative consumers have found plenty of ways to get some personal attention from faceless corporations. No longer content to sit back and abide by the whims of fate (or customer service), empowered consumers have been on a rampage this month…
Anderson credits a computer-purchasing Californian for fighting a mandatory arbitration agreement that was displayed on the computer screen, but which he could not see (and therefore agree to) because the computer came with a broken screen. Another court also found the arbitration portion of a company’s clickwrap agreement to be unenforceable. A New Jersey resident’s tenacity paid off when he used small claims court to sue his computer company for losing his laptop while it was out for repairs. Read the article in detail.
Posted at 11:00 AM, Jun 21, 2007 in Permalink | Comments (1) | TrackBack (0)
Comments
A lawyer has to explain how the courts can hold for these companies. They are contracts of adhesion. The parties are unequal. The contract is unconscionable in procedure and in substance. They are unreadable gibberish even judges have trouble understanding. They could permit hearings in Fallujah.
I would join a class action suing the contract drafters for legal malpractice against the third party consumer.
Posted by: Supremacy Claus | June 21, 2007 05:08 PM